To Be Advised

About This Course

This course is only for the low wage workers in the PWM-Cleaning Sector.

Assure Safety Pte Ltd intends to offer training to both commercial and residential cleaners.

To deliver quality cleaning outcomes to service buyers, cleaning industries are committed to deepen the technical skillset of the cleaners.

There has been an increase in the demand for cleaning services.

In addition, The Government had jointly accepted the Tripartite Cluster for Cleaners (TCC)’s recommended mandatory training requirement under the Skills Framework for Environmental Services.

The enhanced training requirement would equip cleaners with the knowledge and skills needed to carry out their work safely, as well as achieve higher productivity and better service delivery.

From 31 December 2022 onwards, cleaning businesses must ensure that all cleaners attain:

(i) one Workplace Safety and Health (WSH) module, AND

(ii) one Core module, Modules are selected from the list of modules endorsed by the TCC.

This proposed singular module on Customer Management (L1) is one of the core modules.

What You’ll Learn

The following performance gaps were tabulated based on consolidated feedbacks from the various stakeholders in different cleaning companies.

They have provided insights over the worker’s performance and competency issues in Customer Management (L1).

What learners are able to do after training?

LO 1: Identify common types of trigger in service environment

LO 2: Apply good customer service and meeting customer expectation.

LO 3: Respond to organization’s service recovery

LO 4: Adhere to effective communication and problem-solving technique

Relevant Job Role(s)

Those job related to effective communication and customer services.

Minimum Entry Requirement

Assumed Skills and Knowledge

• No formal qualification or education.

• Able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level of the Employability Skills System i.e., Workplace Literacy and Numeracy(WPLN) Level 2.

Assumed Attitudes

• Have knowledge on own work role and corresponding responsibilities.

• Have knowledge of the cleaning agents used in performing cleaning activities.

Course Content:

Individuals who have at least 3 months of work experience in the environmental service industry, particularly as a General Cleaner, or have completed a similar module such as a cleaning course, cleaning course in Singapore, environmental cleaning services course, or WSQ cleaning course, are eligible to enroll in this assessment-only pathway (AOP) module.

This AOP module exclusively consists of assessment.

Ineligible participants may choose to enroll in Customer Management (Level 1) module, which includes both training and assessment.

Additionally, individuals interested in a basic cleaning course or a cleaning supervisor course can explore relevant training options.

0.25 hour(s)

28 SIN MING LANE, MIDVIEW CITY, #02-137 Singapore 573972

Individual Sponsored

• Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

Company Sponsored

• Skills Future Enterprise Credit (SFEC) Grant: One-off $10,000 credit cover up 90% of out-of-pocket expenses.

For Classes commencing on or after 1st Jan 2024

Course ID: TGS-2023021793

Funding Validity Period: 2023-05-25 to 2025-05-24