To Be Advised

From 31 December 2022 onwards, cleaning businesses must ensure that all cleaners attain:

(i) one Workplace Safety and Health (WSH) module, AND

(ii) one Core module, Modules are selected from the list of modules endorsed by the TCC.

This proposed singular module on Customer Management (L1) is one of the core modules.

What learners are able to do after training?

LO 1: Identify common types of trigger in service environment

LO 2: Apply good customer service and meeting customer expectation.

LO 3: Respond to organization’s service recovery

LO 4: Adhere to effective communication and problem-solving technique

Course Content:

Individuals who have at least several months of work experience in the environmental service industry, particularly as a General Cleaner, or have completed a similar module such as a cleaning course, cleaning course in Singapore, environmental cleaning services course, or WSQ cleaning course, are eligible to enroll in this assessment-only pathway (AOP) module.

This AOP module exclusively consists of assessment. Ineligible participants may choose to enroll in Customer Management (Level 1) module, which includes both training and assessment. Additionally, individuals interested in a basic cleaning course or a cleaning supervisor course can explore relevant training options.

0.25 hour(s)

28 SIN MING LANE, MIDVIEW CITY, #02-137 Singapore 573972

Individual Sponsored

• Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

Company Sponsored

• Skills Future Enterprise Credit (SFEC) Grant: One-off $10,000 credit cover up 90% of out-of-pocket expenses.

For Classes commencing on or after 1st Jan 2023

SkillsConnect Code: TGS-2023021793