PWM-Cleaning: Customer Management (Level 3)

1) 7 December 2025

2) 4 January 2026

About This Course

This course is only for the low wage workers in the PWM-Cleaning Sector.

Assure Safety Pte Ltd intends to offer training to both commercial and residential cleaners.

To deliver quality cleaning outcomes to service buyers, cleaning industries are committed to deepen the technical skillset of the cleaners. There has been an increase in the demand for cleaning services.

In addition, The Government had jointly accepted the Tripartite Cluster for Cleaners (TCC)’s recommended mandatory training requirement under the Skills Framework for Environmental Services.

The enhanced training requirement would equip cleaners with the knowledge and skills needed to carry out their work safely, as well as achieve higher productivity and better service delivery.

From 31 December 2022 onwards, cleaning businesses must ensure that all cleaners attain:

(i) one Workplace Safety and Health (WSH) module, AND

(ii) one Core module

What You’ll Learn

Customer Management (Level 3) course is designed to enhance skills in managing customer relationships effectively, which is critical for business success.

LO1: Implement Organizational Procedures for Effective Customer Handling

LO2: Apply Effective Decision-Making Techniques to Address Service Challenges

LO3: Identify and Apply Effective Communication Skills for Collaborative Problem-Solving with Customers

LO4: Apply Effective Problem-Solving and Solution Implementation Techniques to Address Service Abnormalities

Relevant Job Role(s)

Those job related to effective communication and customer services.

Minimum Entry Requirement

• No formal qualification or education.

• Able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level of the Employability Skills System i.e., Workplace Literacy and Numeracy(WPLN) Level 2. Assumed Attitudes

• Have knowledge on own work role and corresponding responsibilities.

• Have knowledge of the cleaning agents used in performing cleaning activities.

Attendance & Assessment

Kindly note that you are required to achieve a minimum of 75% attendance and be certified competent in all the assessment components. Should you fail to meet the attendance/assessment requirements and/or terms and conditions of SSG’s funding, you will not be eligible for the course fee funding and will have to bear the full course fees.

8.85 hour(s)

28 SIN MING LANE, MIDVIEW CITY, #02-137 Singapore 573972

Individual Sponsored

• Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

Company Sponsored

• Skills Future Enterprise Credit (SFEC) Grant: One-off $10,000 credit cover up 90% of out-of-pocket expenses.

Union Training Assistant Programme (UTAP)

• UTAP Claimable: NTUC member enjoy 50% unfunded course fee support for up to $500 per year.

For Classes commencing on or after 1st Jan 2024

Course ID : TGS-2024045970

Funding Validity Period: 2024-05-23 to 2026-05-22