To Be Advised
Customer Management (Level 2) (AOP)
$ 118
Course Duration
0.58 hour(s)
Venue
28 Sin Ming Lane, Midview City, #02-137, Singapore 573972
Course Date
Course Outline
About This Course
Assure Safety will be offering Customer Management (Level 2) as an Assessment-Only Pathway (AOP) to support cleaners in advancing their careers.
What You’ll Learn
Assure Safety will be offering Customer Management (Level 2) as an Assessment-Only Pathway (AOP) to support cleaners in advancing their careers.
This is an assessment-only programme — no training will be conducted.
Learners will be assessed on their ability to demonstrate the following:
Knowledge
K1: Methods to escalate areas of improvement to enhance customer experience
K2: Methods to tailor customer experience
K3: Customer feedback channels
K4: Characteristics of appropriate problem-solving tools and techniques
K5: Methods of customer needs’ analysis
Abilities
A1: Support collection of information from various sources relevant to identifying customer needs and expectations
A2: Support creation of positive customer experience by offering customised and personalised services
A3: Identify urgent customer needs through assessment
A4: Carry out collection of customer feedback
A5: Recommend areas of improvement as per customer feedba
Minimum Entry Requirement
Assumed Skills and Knowledge
• No formal qualification or education.
• Able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level of the Employability Skills System i.e.,Workplace Literacy and Numeracy (WPLN) Level 2.
Assumed Attitudes
• Have knowledge on own work role and corresponding responsibilities.
• Have knowledge of the cleaning agents used in performing cleaning activities.
• Age from 18 and above.
Working Experience
• Min. 3 months of working in environmental cleaning sector.
Screening Process
• A checklist to be provided to prospective client to ensure the learner(s)’ requirements (above) are met
Course Duration
0.58 hour(s)
Venue
28 Sin Ming Lane, Midview City, #02-137, Singapore 573972
More Information
Individual Sponsored
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.
Company Sponsored
- Skills Future Enterprise Credit (SFEC) Grant: One-off $10,000 credit cover up 90% of out-of-pocket expenses.
For Classes commencing on or after 1st Jan 2024
| Original Course Fee: $118.00 | Individual Sponsor | Company Sponsored | ||||
| Before GST | With GST | Non-SME | SME | |||
| Before GST | With GST | Before GST | With GST | |||
| For Singapore Citizens aged 40 years and above | $35.40 | $46.02 | $35.40 | $46.02 | $35.40 | $46.02 |
| For Singapore Citizens and PRs aged 21 years and above | $59 | $69.62 | $59 | $69.62 | $35.40 | $46.02 |
| Foreigner (Full Course Fee) | $118 | $128.62 | $118 | $128.62 | $118 | $128.62 |
Course ID: TGS-2025057928
Funding Validity Period: 2025-08-14 to 2027-08-13