1) 14 January 2026
Customer Service Excellence (Level 1)
$ 300
Course Duration
Training: (9:00 AM - 6:00 PM) Assessment: (6:00 PM - 6:20 PM)
Venue
28 SIN MING LANE, MIDVIEW CITY, #02-137 Singapore 573972
Course Date
Course Outline
About This Course
At the end of the training, the learners will be able to follow guidelines to provide positive customer service to a diverse range of customers.
What You’ll Learn
Assure Safety Pte Ltd intends to offer training for Food and Beverage (F&B) operational staff in the food services sector.
Employers must ensure that their Singapore citizen and PR food services workers meet the food services PWM training requirements of attaining at least 2 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.
Employers will be given a grace period to comply with the food services PWM training requirements:
• For new hires: six months from the new hire’s date of employment
• For existing employees: up till 29 February 2024 (one year from the food services PWM implementation on 1 March 2023)
Through proper Workplace Safety & Health (WSH) training, food services workers will be able to reduce workplace risks and increase their productivity while offering positive food service experiences to customers.
Relevant Job Role(s)
Food handlers of both retail and non-retail food establishments
Minimum Entry Requirement
Able to understand, read and write in basic English.
Attendance & Assessment
Kindly note that you are required to achieve a minimum of 75% attendance and be certified competent in all the assessment components.
Should you fail to meet the attendance/assessment requirements and/or terms and conditions of SSG’s funding, you will not be eligible for the course fee funding and will have to bear the full course fees.
Course Duration
Training: (9:00 AM - 6:00 PM) Assessment: (6:00 PM - 6:20 PM)
Venue
28 SIN MING LANE, MIDVIEW CITY, #02-137 Singapore 573972
More Information
Individual Sponsored
- Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.
Company Sponsored
- Absentee Payroll Claimable: $4.50 per hour, capped at $100,000 per enterprise per calendar year.
- Skills Future Enterprise Credit (SFEC) Grant: One-off $10,000 credit cover up 90% of out-of-pocket expenses.
Union Training Assistant Programme (UTAP)
- UTAP Claimable: NTUC member enjoy 50% unfunded course fee support for up to $500 per year.
For Classes commencing on or after 1st Jan 2024
| Original Course Fee: $300.00 | Individual Sponsor | Company Sponsored | ||||
| Before GST | With GST | Non-SME | SME | |||
| Before GST | With GST | Before GST | With GST | |||
| For Singapore Citizens aged 40 years and above | $90 | $117 | $90 | $117 | $90 | $117 |
| For Singapore Citizens and PRs aged 21 years and above | $150 | $177 | $150 | $177 | $90 | $117 |
| Foreigner (Full Course Fee) | $300 | $327 | $300 | $327 | $300 | $327 |
Course ID : TGS-2023022111
Funding Validity Period: 2023-10-05 to 2027-10-04